The Relationship Between Employees' Psychological Capital and Job Performance in Zhejiang Province's E-Commerce Industry: Mediation of Work Engagement

Abstract

Recently, rapid growth in the field of positive psychology has led to research interest in the relationship between e-commerce practitioners' psychological capital and their job performance. Significant correlations between these two variables have been identified, but the role of e-commerce practitioners' work engagement as a potential mediating variable has yet to be explored in depth. Thus, this study aims to investigate the mediating effect of work engagement between psychological capital and job performance of e-commerce practitioners. The study was conducted on 315 e-commerce practitioners in Zhejiang Province (Hangzhou, Wenzhou, and Yiwu), and the data were analyzed using Smart PLS 4.0 software. The results of the study confirmed the mediating effect of work engagement between psychological capital and job performance. In addition, this study provides relevant insights for managers in China's e-commerce industry.