Mobile Banking Services in Bangladesh: Security and Abuses

Authors

  • Mohammad Rezaul Kabir Assistant Professor, Department of Business Administration, Sylhet International University, Bangladesh.
  • Dr. M. Amzad Hossain Professor, Department of Finance, University of Rajshahi, Bangladesh.

DOI:

https://doi.org/10.5281/zenodo.10449174

Keywords:

Banking, Security, Abuses

Abstract

Security is an essential element of building customer trust. Without adequate security features, customers are not interested in these services. The existence of well-designed security features and their proper implementation reduces the abuse of these services. This study analyzed mobile banking's present security principles and their abuses. Side by side, this study showed the impact of mobile banking security problems on secure mobile banking transactions. A questionnaire survey of 400 respondents and 23 key informant interviews have been carried out in this study. Besides, descriptive and linear multiple regression models have been used in this study. It found mobile banking security problems had a negative impact on its secure transactions as well as weakening its security features. Whereas abuse of services is increasing. To reduce the security problems, coordination is needed among the government, MPSP, BTRC, and MNO.

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Published

2023-09-30